Privacy policy

This is a courtesy translation. The German version is legally binding.

Controller for processing under the GDPR

The controller within the meaning of the General Data Protection Regulation and other data protection laws applicable in the member states of the European Union, as well as other provisions of a data protection nature, is:

Patricia Lamidi

Konkordiastrasse 23

40219 Düsseldorf 

 E-mail: info@oanabalance.com 

1. Access Data and Hosting 

You can visit our websites without providing any personal information. Each time a website is accessed, the web server automatically stores a so-called server log file, which contains, for example, the name of the requested file, your IP address, the date and time of retrieval, the amount of data transferred, and the requesting provider (access data), and documents the retrieval. This access data is evaluated exclusively for the purpose of ensuring trouble-free operation of the site and improving our offering. This serves to safeguard our legitimate interests in the correct presentation of our offering, which predominate within the framework of a balancing of interests, pursuant to Art. 6(1)(1)(f) GDPR.

All access data is processed only for as long as is necessary to achieve the purpose for which it was collected. 

2. Data Processing for Contract Fulfillment and Contact 

2.1 Data Processing for Contract Fulfillment

For the purpose of contract fulfillment (including inquiries and processing of any claims arising from warranty, breach of performance, and right of withdrawal, as well as any statutory update obligations) pursuant to Art. 6(1)(1)(b) GDPR, we collect personal data if you voluntarily provide it to us as part of your order. Mandatory fields are marked as such, as in these cases we require the data for contract fulfillment and cannot process your order without it. The data collected can be seen from the respective input forms.  Further information on the processing of your data, in particular regarding disclosure to our service providers for the purpose of order, payment, and shipping processing, can be found in the following sections of this privacy policy. After the contract has been fully processed, your data will be restricted for further processing and deleted after the expiry of tax and commercial retention periods pursuant to Art. 6(1)(1)(c) GDPR, unless you have expressly consented to further use of your data pursuant to Art. 6(1)(1)(a) GDPR, or we reserve the right to use the data beyond this in a manner permitted by law, about which we inform you in this declaration.

2.2 Customer Account 

Insofar as you have given your consent pursuant to Art. 6(1)(1)(a) GDPR by deciding to open a customer account, we use your data for the purpose of opening the customer account and storing your data for future orders on our website. You can delete your customer account at any time, either by sending a message to the contact option described in this privacy policy or via a function provided for this purpose in the customer account. After deletion of your customer account, your data will be deleted, unless you have expressly consented to further use of your data pursuant to Art. 6(1)(1)(a) GDPR, or we reserve the right to use the data beyond this in a manner permitted by law, about which we inform you in this declaration. 

 Contact

As part of customer communication, we collect personal data pursuant to Art. 6(1)(1)(b) GDPR to process your inquiries when you voluntarily provide it to us when contacting us (e.g. via contact form, live chat tool, or e-mail). Mandatory fields are marked as such, as in these cases we require the data to process your inquiry. The data collected can be seen from the respective input forms. After your inquiry has been fully processed, your data will be deleted, unless you have expressly consented to further use of your data pursuant to Art. 6(1)(1)(a) GDPR, or we reserve the right to use the data beyond this in a manner permitted by law, about which we inform you in this declaration. 

3. Data Processing for Shipping 

For the purpose of contract fulfillment pursuant to Art. 6(1)(1)(b) GDPR, we pass on your data to the shipping service provider commissioned with delivery, insofar as this is necessary for the delivery of ordered goods. If you have questions about our service providers and the basis of our cooperation with them, please contact us via the contact option described in this privacy policy. 

 Data Disclosure to Shipping Service Providers for Delivery Notification 

If you have given us your express consent during or after your order, we will pass on your e-mail address and phone number to the selected shipping service provider pursuant to Art. 6(1)(1)(a) GDPR, so that they can contact you prior to delivery for the purpose of delivery notification or coordination. Consent can be withdrawn at any time by sending a message to the contact option described in this privacy policy. After withdrawal, we will delete the data provided for this purpose, unless you have expressly consented to further use of your data, or we reserve the right to use the data beyond this in a manner permitted by law, about which we inform you in this declaration. If you have questions about our service providers and the basis of our cooperation with them, please contact us via the contact option described in this privacy policy.

4. Data Processing for Payment Processing 

When processing payments in our online shop, we work together with the following partners: technical service providers, credit institutions, payment service providers. 

4.1 Data Processing for Transaction Processing 

Depending on the payment method selected, we pass on the data necessary for processing the payment transaction to our technical service providers, the commissioned credit institutions, or the selected payment service provider, insofar as this is necessary for processing the payment. This serves the fulfillment of the contract pursuant to Art. 6(1)(1)(b) GDPR. In some cases, payment service providers collect the data required for payment processing themselves, e.g. on their own website or via a technical integration in the ordering process. In this respect, the privacy policy of the respective payment service provider applies. Depending on the payment method selected, data may be transferred to third countries outside the EU/EEA for which the European Commission has determined an adequate level of data protection by decision. Insofar as data is transferred to third countries outside the EU/EEA for which the European Commission has not issued a decision on an adequate level of data protection, the cooperation is based on the European Commission's standard contractual clauses. If you have questions about our partners for payment processing or the basis of our cooperation with them, please contact the contact option named in this privacy policy. 

4.2 Data Processing for Fraud Prevention and Payment Process Optimization 

Where applicable, we provide the aforementioned service providers with additional data, which they use together with the data necessary for processing the payment for the purpose of fraud prevention and optimizing our payment processes (e.g. invoicing, processing of disputed payments, accounting support). This serves to safeguard our legitimate interests in protection against fraud and efficient payment management, which predominate within the framework of a balancing of interests, pursuant to Art. 6(1)(1)(f) GDPR. 

5. Advertising by E-mail

 E-mail Newsletter with Registration

If you sign up for our newsletter, we use the data required for this or separately provided by you to regularly send you our e-mail newsletter based on your consent pursuant to Art. 6(1)(1)(a) GDPR. 

You can unsubscribe from the newsletter at any time, either by sending a message to the contact option described below or via a link provided for this purpose in the newsletter. 

After unsubscribing, we will delete your e-mail address from the recipient list, unless you have expressly consented to further use of your data pursuant to Art. 6(1)(1)(a) GDPR, or we reserve the right to use the data beyond this in a manner permitted by law, about which we inform you in this declaration.

 E-mail Newsletter without Registration and Your Right to Object 

If we receive your e-mail address in connection with the sale of a product or service, we reserve the right to regularly send you offers for similar products to those already purchased from our range by e-mail. We will not send you such offers if you have already objected to this use of your e-mail address or are registered on a statutorily binding Robinson list. You can object to this use of your e-mail address at any time, free of charge, by sending a message to the contact option described in this privacy policy or via a link provided for this purpose in the advertising e-mail, without incurring any costs other than the transmission costs according to the basic rates. After unsubscribing, we will delete your e-mail address from the recipient list, unless you have expressly consented to further use of your data pursuant to Art. 6(1)(1)(a) GDPR, or we reserve the right to use the data beyond this in a manner permitted by law, about which we inform you in this declaration.

6. Cookies and Other Technologies

 General Information

To make visiting our website attractive and to enable the use of certain functions, we use technologies including so-called cookies on various pages. Cookies are small text files that are automatically stored on your device. Some of the cookies we use are deleted after the end of the browser session, i.e. after closing your browser (so-called session cookies). Other cookies remain on your device and allow us to recognize your browser on your next visit (persistent cookies). You can find the storage duration in the overview of the cookie settings of your web browser. Protection of Privacy for End Devices When using our online offering, we use strictly necessary technologies in order to provide the expressly requested digital service. The storage of information on your device or access to information already stored on your device does not require consent in this respect.

For functions that are not strictly necessary, the storage of information on your device or access to information already stored on your device requires your consent. We would like to point out that if consent is not given, parts of the website may not be fully usable. Any consent you have given remains valid until you adjust or reset the respective settings on your device. 

Any Subsequent Data Processing through Cookies and Other Technologies We use technologies that are strictly necessary for the use of certain functions of our website. These technologies collect and process IP address, time of visit, device and browser information, as well as information about your use of our website. This serves to safeguard our legitimate interests in an optimized presentation of our offering, which predominate within the framework of a balancing of interests, pursuant to Art. 6(1)(1)(f) GDPR.  

In addition, we use technologies to fulfill the legal obligations to which we are subject (e.g. to be able to prove consent to the processing of your personal data) as well as for web analytics and online marketing. Further information on this, including the respective legal basis for data processing, can be found in the following sections of this privacy policy. 

Cookie Settings You can find the cookie settings for your browser under the following links: Microsoft Edge™ / Safari™ / Chrome™ / Firefox™ / Opera™ 

Insofar as you have consented to the use of the technologies pursuant to Art. 6(1)(1)(a) GDPR, you can withdraw your consent at any time by sending a message to the contact option described in the privacy policy. 

7. Use of Cookies and Other Technologies 

We use the following cookies and other technologies from third-party providers on our website. Unless otherwise stated for individual technologies, this is done on the basis of your consent pursuant to Art. 6(1)(1)(a) GDPR. After the purpose has ceased to apply and the use of the respective technology by us has ended, the data collected in this context will be deleted. You can withdraw your consent at any time with effect for the future. Further information on your withdrawal options can be found in the section "Cookies and Other Technologies". Further information, including the basis of our cooperation with the individual providers, can be found under the individual technologies. If you have questions about the providers and the basis of our cooperation with them, please contact the contact option described in this privacy policy.

7.1 Use of Meta Services

 Meta Ads Manager

We use Meta Ads Manager to advertise for this website on Facebook (by Meta) as well as on other platforms. We determine the parameters of the respective advertising campaign. Meta Platforms Ireland is responsible for the exact implementation, in particular the decision on the placement of advertisements for individual users. Unless otherwise stated for individual technologies, data processing is carried out on the basis of an agreement between joint controllers pursuant to Art. 26 GDPR. The joint responsibility is limited to the collection of data and its transmission to Meta Platforms Ireland. The subsequent data processing by Meta Platforms Ireland is not covered by this.

7.2 Other Providers of Web Analytics and Online Marketing Services

 Use of AdRoll Retargeting for Online Marketing

Through our advertising partner NextRoll Ltd., Miesian Plaza, Dublin 2, Ireland („AdRoll“), we advertise for this website in search results as well as on third-party websites. When you visit our website, a retargeting cookie is automatically set by AdRoll or its partners, which enables interest-based advertising by means of a pseudonymous cookie ID and based on the pages you have visited. Data processing is carried out on the basis of an agreement between joint controllers pursuant to Art. 26 GDPR. We determine the parameters of the respective advertising campaign. AdRoll is responsible for the exact implementation (e.g. the decision on the placement of individual advertisements). The data automatically collected by AdRoll (IP address, time of visit, device and browser information, as well as information about your use of our website) may be combined by AdRoll with information from other sources and transmitted to AdRoll advertising partners. In addition, they are generally transmitted to and stored on a server of NextRoll, Inc., 71 Stevenson St, Suite 403, San Francisco, CA 94105, USA. Our service providers are located and/or use servers in the following countries, for which the European Commission has determined an adequate level of data protection by decision: USA. The adequacy decision for the USA serves as the basis for the third-country transfer, insofar as the respective service provider is certified. Until certification by our service providers, the data transfer continues to be based on this basis: the European Commission's standard contractual clauses. 

8. Social Media

 Our Online Presence on Instagram (by Meta)

Insofar as you have given your consent pursuant to Art. 6(1)(1)(a) GDPR to the respective social media provider, your data will be automatically collected and stored for market research and advertising purposes when you visit our online presences on the aforementioned social media, from which usage profiles are created using pseudonyms. These can be used, for example, to place advertisements within and outside the platforms that are presumed to correspond to your interests. Cookies are generally used for this purpose. Detailed information on the processing and use of data by the respective social media provider, as well as a contact option and your rights and setting options for protecting your privacy, can be found in the privacy notices of the providers linked below. Should you nevertheless need help in this regard, you can contact us.

Instagram (by Meta) is an offering of Meta Platforms Ireland Ltd., Block J, Serpentine Avenue, Dublin 4, Ireland („Meta Platforms Ireland“). The information automatically collected by Meta Platforms Ireland about your use of our online presence on Instagram is generally transmitted to and stored on a server of Meta Platforms, Inc., 1601 Willow Road, Menlo Park, CA 94025, USA. Data processing in connection with visiting an Instagram (by Meta) fan page is carried out on the basis of an agreement between joint controllers pursuant to Art. 26 GDPR. Further information (information on insights data) can be found here. Our service providers are located and/or use servers in the following countries, for which the European Commission has determined an adequate level of data protection by decision: Brazil, USA, Canada, Japan, South Korea, New Zealand, United Kingdom, Argentina. The adequacy decision for the USA serves as the basis for the third-country transfer, insofar as the respective service provider is certified. Certification exists. Our service providers are located and/or use servers in these countries: Australia, Hong Kong, India, Indonesia, Malaysia, Singapore, Thailand, Taiwan, Mexico. No adequacy decision by the European Commission exists for these countries. Our cooperation with them is based on these safeguards: the European Commission's standard contractual clauses.

9. Contact Options and Your Rights 

9.1 Your Rights

As a data subject, you have the following rights:  pursuant to Art. 15 GDPR, the right to request information about your personal data processed by us to the extent specified therein; pursuant to Art. 16 GDPR, the right to immediately request the correction of inaccurate or completion of your personal data stored by us; pursuant to Art. 17 GDPR, the right to request the deletion of your personal data stored by us, insofar as further processing is not  necessary for exercising the right to freedom of expression and information; for compliance with a legal obligation; for reasons of public interest; or for the assertion, exercise, or defense of legal claims;   pursuant to Art. 18 GDPR, the right to request the restriction of the processing of your personal data, insofar as  you dispute the accuracy of the data; the processing is unlawful but you refuse its deletion; we no longer need the data, but you need it for the assertion, exercise, or defense of legal claims; or you have objected to the processing pursuant to Art. 21 GDPR;   pursuant to Art. 20 GDPR, the right to receive the personal data you have provided to us in a structured, common, and machine-readable format, or to request its transfer to another controller; pursuant to Art. 77 GDPR, the right to lodge a complaint with a supervisory authority. As a rule, you can contact the supervisory authority at your usual place of residence or work, or the authority responsible for our registered office.  

 Right to Object Insofar as we process personal data as explained above to safeguard our legitimate interests, which predominate within the framework of a balancing of interests, you can object to this processing with effect for the future. If the processing is for direct marketing purposes, you can exercise this right at any time as described above. Insofar as the processing is for other purposes, you have a right to object only for reasons arising from your particular situation. After exercising your right to object, we will no longer process your personal data for these purposes, unless we can demonstrate compelling legitimate grounds for the processing that outweigh your interests, rights, and freedoms, or the processing serves the assertion, exercise, or defense of legal claims. This does not apply if the processing is for direct marketing purposes. In that case, we will no longer process your personal data for this purpose.     

9.2 Contact Options

If you have questions about the collection, processing, or use of your personal data, about information, correction, restriction, or deletion of data, or the withdrawal of consent given or objection to a specific use of data, please contact us directly using the contact details in our legal notice.