This is a courtesy translation. The German version is legally binding.
Right of Withdrawal
Right of withdrawal: You have the right to withdraw from this contract within
fourteen days
without giving any reason. The withdrawal period is
fourteen days
from the day
on which you or a third party named by you, who is not the carrier, took possession of the goods.
To exercise your right of withdrawal, you must inform us (Oana Balance, Konkordiastraße 23, 40219 Düsseldorf, Germany, info@oanabalance.com, phone: 015736065849) by means of a clear declaration (e.g. a letter sent by post or an e-mail) of your decision to withdraw from this contract. You may use the attached sample withdrawal form, although this is not mandatory.
You can also exercise your right of withdrawal online at oanabalance.com via the footer. If you use this online option, we will immediately send you a confirmation of receipt (e.g. by e-mail) on a durable medium, containing information about the content of the withdrawal declaration and the date and time of its receipt.
To meet the withdrawal deadline, it is sufficient for you to send your notice of the exercise of the right of withdrawal before the withdrawal period expires. Consequences of withdrawal If you withdraw from this contract, we will refund all payments we have received from you, including delivery costs (except for the additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we received notification of your withdrawal from this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this refund.
We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired.
You bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that was not necessary to check their nature, characteristics, and functioning.
Sample withdrawal form (If you want to withdraw from the contract, please fill out this form and send it back.) – To Oana Balance, Konkordiastraße 23, 40219 Düsseldorf, Germany, info@oanabalance.com – I/we (*) hereby give notice that I/we (*) withdraw from my/our (*) contract for the purchase of the following goods (*)/the provision of the following service (*) – Ordered on (*)/received on (*) – Name of consumer(s) – Address of consumer(s) – Signature of consumer(s) (only for notification on paper) – Date (*) Delete as appropriate.