This is a courtesy translation. The German version is legally binding.
1. Scope
The following terms and conditions apply to all orders placed through our online shop. Our online shop is aimed exclusively at consumers.
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when entering into a legal transaction, acts in the exercise of their trade, business, or profession.
2. Contracting Party, Conclusion of Contract, Correction Options
The purchase contract is concluded with Oana Balance.
By placing products in the online shop, we make a binding offer to conclude a contract for these products. You may initially place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction aids provided and explained for this purpose in the order process. The contract is concluded when you accept the offer for the products contained in the shopping cart by clicking the order button. Immediately after submitting the order, you will receive another confirmation by e-mail.
3. Contract Language, Storage of Contract Text
Language(s) available for concluding the contract: German
We store the text of the contract and send you the order data and our terms and conditions in text form. You can view the text of the contract in your customer login.
4. Delivery Terms
Delivery Options
We ship the products to the delivery address specified in the order process.
We only deliver by shipping. Self-collection of the goods is unfortunately not possible.
We do not deliver to parcel lockers.
5. Payment
5.1 Prices
The prices stated at the time of the order apply. These are total prices and include statutory value added tax.
5.2 Payment Methods
The following payment methods are generally available in our shop.
Credit Card
During the order process, you provide your credit card details. Your card will be charged immediately after the order is placed.
PayPal
To pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg („PayPal“), you must be registered with PayPal, identify yourself with your access data, and confirm the payment instruction. The payment transaction is carried out by PayPal immediately after the order is placed. You will receive further instructions during the ordering process.
PayPal may offer registered PayPal customers, selected according to its own criteria, further payment options within their customer account. We have no influence on the offering of these options; further individually offered payment options concern your legal relationship with PayPal. You can find further information on this in your PayPal account.
6. Warranty and Guarantees
Liability for Defects
The statutory liability for defects applies.
Guarantees and Customer Service
Information on any additional guarantees that may apply and their exact conditions can be found with the respective product and on special information pages in the online shop.
7. Dispute Resolution
We are neither obligated nor willing to participate in a dispute resolution procedure before a consumer arbitration board.